1. Who we are

This website is operated by Kidderminster Roofing Supplies LTD, based in Kidderminster, England.

This policy explains how we collect, use, store and protect personal information when you use our website or contact us.

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2. Information we collect

When you use our contact form, we may collect the information you choose to provide, such as your name, location, email address, telephone number and message.

The website may also collect technical information such as your IP address, browser type, device information and website usage information through cookies and similar technologies.

Online ordering is planned but is not currently active.

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3. How we use your information

We use personal information to:

1. Respond to enquiries.

2. Provide information about our roofing supplies and services.

3. Operate, maintain and secure the website.

4. Understand how visitors use the website.

5. Meet legal and regulatory obligations.

If we introduce online ordering or an AI chat service, this policy will be updated to explain how those services handle personal information.

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4. How we share information

We may share information with Wix, which provides the website hosting and technical platform.

We may also share information where necessary to operate the website, respond to enquiries, comply with the law, protect our rights, or prevent fraud.

We do not knowingly sell personal information.

Google advertising or tracking tools may be used. This must be confirmed and reflected in the website’s cookie settings and this policy.

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5. Where information is stored

Your information may be stored and processed through Wix’s systems and service providers, including outside the UK.

Wix maintains information about its service providers here:

https://support.wix.com/en/article/list-of-wixs-sub-processors

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6. Cookies

This website uses essential cookies needed for security, website operation, sessions and performance.

Other cookies may be used for analytics or advertising. Non-essential cookies should only be used in accordance with the choices available through the website’s cookie settings.

You can also manage cookies through your browser settings.

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7. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, or for legal, tax and accounting requirements.

When information is no longer needed, we delete or anonymise it where reasonably possible.

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8. Your rights

Depending on your circumstances, you may have the right to:

1. Request access to your personal information.

2. Ask us to correct inaccurate information.

3. Ask us to delete information.

4. Ask us to restrict how information is used.

5. Object to certain uses of information.

6. Withdraw consent where processing is based on consent.

7. Complain to the Information Commissioner’s Office.

To make a privacy request, contact:

office@kidderminsterroofing.com

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9. Security

We take reasonable steps to protect personal information. The website is hosted on Wix, which provides security for its underlying platform.

No online service can guarantee complete security.

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10. Children

This website is intended for adults, including homeowners, DIY customers, roofers and builders. It is not directed at children under 16.

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11. Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will be published on this page.

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12. Contact

If you have questions about this policy or how we use personal information, contact:

Kidderminster Roofing Supplies LTD
Unit 2, Park Street Works, Park St, Kidderminster DY11 6TN
Email: sales@kidderminsterroofing.com